Cancellation & Refund Policy

1. Customer Cancellations

Customers may cancel a job before the provider is "En Route" without penalty. If cancelled after the provider is en route, a travel fee may apply (subject to dispute resolution).

2. Provider Cancellations

Providers who repeatedly cancel confirmed bookings will have their accounts suspended. If a provider cannot complete a job, they must inform the customer immediately via the in-app chat.

3. Disputes

If a job is not completed to satisfaction, the customer may raise a dispute. Our admin team will mediate and decide the outcome based on chat history and evidence.